A single platform that routes every civic report to the right department automatically, tracks every issue from first report to verified completion, and gives city leadership real-time performance data across all service zones.
Cities with multiple districts and separate responsible entities face one of the most complex service delivery challenges in public administration. MyCivic resolves it at the infrastructure level.
Manual routing across call centre operators is the highest-cost, lowest-efficiency process in municipal service delivery. Automatic routing handles 80% of reports correctly with no operator involvement.
80%Without a unified platform, every enterprise submits its own reports in its own format. City leadership has no single source of truth for performance, compliance, or resource allocation.
1When a citizen reports an issue and receives a photo of the completed repair, that citizen becomes an advocate. Every verified resolution builds the kind of public confidence that compounds over time.
+Six stages. Every one tracked, timestamped, and auditable. The lifecycle does not end at "resolved" — it ends with photo proof and a citizen notification.
The citizen opens mycivic.app on any device. Selects a category, drops a pin, optionally adds a photo, and submits. Total time: under two minutes. No registration required.
In under one second, MyCivic resolves the pin location to the correct zone, looks up the service responsibility matrix, and routes the report directly to the responsible department. A unique reference number is generated.
The responsible company sees the issue in their filtered queue with full details: location on map, citizen photo, description, and the SLA deadline. A field worker is assigned.
The field team performs the repair. When complete, the supervisor uploads a geo-tagged completion photo directly in MyCivic. This closes the work order and locks the resolution timestamp.
Before and after photos, both with GPS coordinates and timestamps, create an immutable, verifiable record. This feeds directly into city performance analytics. No status-only closures.
The citizen receives a personalised notification with the completion photo as proof. The feedback loop is closed. Reporting trust is reinforced for the next interaction.
Most civic reporting platforms stop at a status change. MyCivic closes the loop with geo-tagged photo documentation of every completed job, delivered directly to the citizen who reported it.
The pothole you reported at 52 George Street has been repaired by the city road maintenance team. Reference: MYC-00441.
Resolved in 2 days, 4 hours. SLA: 72 hours.
Completion photos are geo-tagged and cross-referenced against the original report location. On-site confirmation for every closed job.
From submission to resolution, every status transition is recorded with a timestamp and responsible actor. The audit trail cannot be edited or deleted.
Automatic notification at resolution, including the completion photo. Citizens see the outcome of their report. That visibility is what builds lasting institutional credibility.
A complete evidence chain for every resolved issue: before photo, after photo, timestamp, responsible team, resolution time. One standard across all zones and enterprises.
SLA compliance, resolution rates, response times, and five city performance indices, updated live. The dashboard answers which enterprise is performing, which district is lagging, and whether things are getting better or worse.
MyCivic gives municipal leadership the tools to deliver measurable results, build institutional credibility, and have performance conversations based on facts rather than impressions.
The Mayor can sit down with the director of any enterprise and show concrete data: resolution rates, SLA compliance, escalations, and before-and-after photos for every closed case. That is a conversation based on facts.
Identify where capital and workforce are most needed and where manual processes can be automated. Better allocation means stronger service delivery at lower cost, with clear evidence of impact.
After six months, the Mayor can say: 3,200 issues reported, 2,400 resolved, average resolution 48 hours, with photos for every case. Those are not promises. Those are facts that everyone can see.
A direct comparison of current service delivery operations versus a MyCivic-managed workflow, across the six areas that matter most to city leadership.
| Area | Current State | With MyCivic |
|---|---|---|
| Issue Routing | Manual, by phone. Each operator handles one report at a time. | Automatic for 80% of reports. Under one second per routing decision. |
| Performance Reporting | Each enterprise submits its own numbers, in its own format, on its own schedule. | Unified, real-time, automatic. One source of truth across all zones. |
| Proof of Completion | Status marked as resolved. No evidence. No photo. No citizen confirmation. | Geo-tagged before-and-after photos, timestamped, immutable, delivered to the citizen. |
| SLA Monitoring | Tracked manually, if at all. Overdue issues surface when citizens follow up again. | Automatic tracking and alerting. Overdue issues are flagged before they escalate. |
| Citizen Follow-up | Citizens receive no updates after reporting. Trust erodes. | Personalised notification with completion photo at every stage of resolution. |
| Leadership Visibility | Depends who you ask. No unified view across districts or enterprises. | Real-time dashboard. Five performance indices. Filterable by zone and enterprise. |
GDPR-compliant architecture with data residency in the region of your choice. We collect the issue, not the citizen. Privacy by design from day one, not retrofit compliance.
We will walk you through the platform, show you how it maps to your city's structure, and outline a pilot plan tailored to your service zones and timeline.
Schedule a walkthrough →